When I received an email in mid-February asking about the trade-in, I responded (as it had invited me to do) explaining that I never received the kit and asked for another one. Sounds easy, and definitely a very Apple-like experience.īut the trade-in kit never arrived. The Apple Store said I would receive a “trade-in kit” by mail and then have two weeks to send the old MacBook to Apple. The checkout flow offered a trade-in credit for an old MacBook Pro I had laying around. In mid-January, I bought an M1 MacBook Pro. Less than fifteen days after that, my App Store, iCloud, Apple Music, and Apple ID accounts had all been disabled by Apple Card. Then the Apple Store made a charge on the card. I remembered the Apple support representative mumbling about Apple Card, so I did some digging through my email to see if I could find a connection.Īs it turns out, my bank account number changed in January, causing Apple Card autopay to fail. I checked the Wallet app, and the balance was below the limit. The next time I tried to use my Apple Card, it was declined. Apple ID was a different department, he said, and they could only be contacted by email. This time, the representative mumbled something about Apple Card before saying that he also had no power to help me. Although some Apple services were still working, like iMessage (thank God) and Photos, I was terrified that more services would suddenly become inaccessible or that I would lose the considerable amount of data I have stored in iCloud.Ī couple of days later, I became impatient and contacted Apple Support again. I asked what the problem might be, and she seemed as confused as I was. The first person I spoke to at Apple spent a while researching the issue and then told me there was nothing she could do but escalate the issue, and that I should expect a call “hopefully” within the next day. I immediately tried to call Apple Support from my Mac, but Apple’s Handoff feature had been disabled as well. A few minutes later, Calendar popped up an error – it had stopped syncing. I checked my phone and neither the App Store nor Apple Music would work there, either. But I’d never heard of similar cases involving Apple’s services, and I wouldn’t expect such behavior from a customer-focused company like Apple, so I figured it was a glitch and made a mental note to try again later. The internet is filled with stories from people whose Google accounts were locked for unexplained reasons, causing them to lose all of their data, including years of email, so I was somewhat concerned. MaApple Card disabled my iCloud, App Store, and Apple ID accountsĪbout ten days ago, when I went to update a few apps in the App Store on my Mac, I was met with a curious error.
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